Privacy Policy and A2P Messaging Compliance
Effective Date: January 1st, 2025
Last Updated: March 19, 2025
Gold Cube Marketing LLC ("Agency," "we," "us," or "our") is committed to protecting your privacy and ensuring compliance with industry regulations related to Application-to-Person (A2P) messaging. This Privacy Policy outlines how we collect, use, and protect your information in connection with our A2P messaging services.
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1. Information We Collect
When you interact with our A2P messaging services, we may collect the following types of information:
A. Personal Information
- Full Name
- Phone Number
- Email Address (if provided)
- Any other information you provide when opting in
B. Technical Information
- Mobile carrier details
- Message metadata (timestamps, delivery status, and response actions)
- Device and IP information (if applicable)
We do not collect sensitive data such as Social Security Numbers, financial details, or health-related information through A2P messaging.
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2. How We Use Your Information
We collect and use your information for the following purposes:
- Message Delivery: To send SMS, MMS, or other A2P messages that you have opted in to receive.
- Service Notifications: To provide account updates, appointment reminders, and relevant service notifications.
- Customer Support: To respond to inquiries and provide assistance.
- Regulatory Compliance: To comply with laws such as the TCPA, CAN-SPAM Act, GDPR, and CCPA.
- Opt-Out & Compliance Management: To respect and process unsubscribe (STOP) requests.
We do not sell or share your information with third parties for marketing purposes.
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3. Consent & Opt-In Requirements
We only send A2P messages to users who have explicitly opted in via:
- Online forms
- Written or verbal agreements
- Keyword-based opt-in via SMS
By opting in, you consent to receive recurring automated messages at the phone number provided. Consent is not a condition of purchase.
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4. Opt-Out & Data Retention
- Opt-Out Process: You can opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. Once opted out, you will not receive further messages unless you opt back in.
- Data Retention: We retain A2P message data only as long as required by regulatory, legal, or operational needs. Data is deleted or anonymized after the retention period.
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5. How We Protect Your Information
We implement technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, or disclosure. These include:
- Encryption for data transmission
- Access controls limiting employee access
- Regular compliance audits to meet regulatory standards
Despite our efforts, no system is 100% secure, and we encourage users to report any suspicious activity.
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6. Third-Party Sharing & Compliance
We only share information with:
- Messaging service providers (e.g., Twilio, Plivo, or Nexmo) for A2P message delivery.
- Regulatory authorities when legally required.
- Service providers under strict data protection agreements.
We do not sell or rent personal information.
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7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access & review personal data we hold.
- Request correction or deletion of your data.
- Withdraw consent for A2P messaging at any time.
- Lodge complaints with a regulatory authority if you believe your rights have been violated.
To exercise these rights, contact us at [email protected].
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8. Compliance with A2P Regulations
We adhere to relevant A2P messaging regulations, including:
- TCPA (USA): Consent-based messaging and opt-out compliance.
- GDPR (EU): Data protection and user control over personal data.
- CCPA (California): Transparency on data collection and sharing.
- DNC Lists: Compliance with national "Do Not Call" registries.
We actively monitor compliance and update our policies accordingly.
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9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our A2P messaging practices, you may contact us at:
📧 Email: [email protected]
📍 Address: 1603 Capitol Ave Ste 415 #752493, Cheyenne, WY 82001
📞 Phone: 630-999-1066
By continuing to receive messages from us, you acknowledge and agree to this Privacy Policy. We may update this policy from time to time, and changes will be posted on this page.
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